What are cookies?
Cookies are small text files that a website stores on your device (computer, smartphone or tablet). They help the website remember your choice and, with your consent, understand how the website is used and manage our communication with visitors.
How we use cookies
When you first visit useaward.com you see a cookie banner. Necessary cookies are always active. Analytics cookies (Microsoft Clarity, PostHog) and marketing and CRM cookies (HubSpot) are used only with your consent, and you can allow each category separately. These tools are not loaded until you consent.
Necessary cookies
These cookies are required for the website to work and cannot be switched off.
| Cookie | Provider | Purpose | Expiry |
|---|---|---|---|
| cc_cookie | useaward.com | Stores your cookie choice | 6 months |
Analytics cookies: Microsoft Clarity
Microsoft Clarity helps us understand how visitors use the website (clicks, scrolling, pages viewed, session recordings and heatmaps) so we can improve it. Text you type is masked in recordings.
| Cookie | Provider | Purpose | Expiry |
|---|---|---|---|
| _clck | useaward.com (Clarity) | User ID and preferences | 1 year |
| _clsk | useaward.com (Clarity) | Joins page views into one session | 1 day |
| CLID | clarity.ms | Recognises the browser across Clarity sites | 1 year |
| MUID | bing.com / clarity.ms | Microsoft user ID | 1 year |
| ANONCHK | c.clarity.ms | Technical Microsoft cookie | 10 minutes |
| MR | c.clarity.ms | Technical Microsoft cookie | 7 days |
| SM | c.clarity.ms | Technical Microsoft cookie | Session |
Analytics cookies: PostHog
PostHog (EU cloud, Frankfurt) is our product analytics tool. It records page views and interactions so we can see which parts of the website work and which do not.
| Cookie | Provider | Purpose | Expiry |
|---|---|---|---|
| ph_phc_*_posthog | useaward.com (PostHog) | Distinguishes visitors and keeps the analytics session | 1 year |
| __ph_opt_in_out_phc_* | useaward.com (PostHog, local storage) | Remembers whether analytics is switched on or off | Until cleared (local storage) |
Marketing and CRM cookies: HubSpot
HubSpot (EU data centre) recognises visitors who contact us or fill in forms and helps us manage our communication with them, including chat and email follow-ups.
| Cookie | Provider | Purpose | Expiry |
|---|---|---|---|
| __hstc | useaward.com (HubSpot) | Tracks visitors (domain, first/last/current visit, number of visits) | 6 months |
| hubspotutk | useaward.com (HubSpot) | Identifies the visitor and links form submissions to a contact | 6 months |
| __hssc | useaward.com (HubSpot) | Tracks sessions (counts visits in the current session) | 30 minutes |
| __hssrc | useaward.com (HubSpot) | Detects whether the browser was restarted (new session) | Session |
| messagesUtk | useaward.com (HubSpot) | Recognises returning visitors in the chat widget | 6 months |
| __cf_bm | hubspot.com (Cloudflare) | Bot protection for HubSpot services | 30 minutes |
Expiry periods are as documented by the providers and may change.
Third-party content cookies
Embedded content, such as videos and other third-party elements, may set its providers’ cookies when it loads. These are governed by the providers’ own privacy policies.
How to change or withdraw your choice
You can change your choice at any time with the button below. When you withdraw consent, the tools of that category stop running and their first-party cookies are deleted. You can also delete cookies in your browser settings.
More information
For how we process personal data, see our Privacy Policy. Questions? Email [email protected].